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Perkins Center Questions
1. What type of leader would you like to see for the Center?
2. What specific ideas or action steps can we take for unifying the Department and breaking down barriers between the Center, the Field, and C.O.?
3. Given current legislation and the Commissioner’s emphasis at our recent statewide conference, what can the Center do to assist individuals with the most significant disabilities achieve positive employment outcomes? Update and upgrade client training programs Develop programming for people with severe physical limitations Play larger role in preparing clients for supported employment More of an independent living program with OT/PT and all services working with clients Need more speciality expertise such as rehabilitation engineering and job placement Team with Field staff in providing services to the most severely disabled Educate Field staff to the potential of the most severely disabled Add qualified staff Follow through on well intended plans Emphasize flexibility and strengths I.D. unique contributions and market services Help overcome community barriers Use of assistive technology Change our own attitudes Provide a more accommodating Center environment for severely disabled Support of the behavior management system enhances chances that clients become employed Lack of training programs for cognitive/physical disabilities Continue to develop programs to better serve the most significantly disabled i.e. technology, placement Individualized extended evaluations More of a person centered approach to customers Raise community understanding of persons with disabilities Watch inappropriate referrals Beef up communication with Field staff Especially watch political referrals which hurt employment outcomes More Center/Field dialogue Educate various Center disciplines about basics of VR. Need to know we are in the same business Center director needs to back up staff about vocational potential decisions Review Center training programs for changes i.e. add programs to match people and jobs Early identification of what is needed-individualized evaluation Teachers need to be aware of placement opportunities and share with Field staff Be acquainted with a consumer’s support system at home...this needs to be in place for return home Field counselor should let Center know what is out there in terms of jobs, training, etc Keep doing what we are doing Work closely with the Field so there is no gap in service provision Implement personal futures planning Employment Comprehensive services More involvement with community based activities i.e., on site assessments More job placement specialists and job coaches, expand PACE program
4. Who are the significant customers of the Center ?
5. Define some tangible outcomes from the Center that benefit the Field. What outcomes does the Center provide and how?
Employable consumers As a resource for more difficult consumers High quality evaluation and assessment Job placement assistance On-the-job placement and training Employment Wages and benefits Improvement of functioning Identifying successful outcomes and why they occur Ready-for-employment client Fulfillment of client’s dream Socialized clients Services that lead to outcomes IL skills Drivers licenses Work adjustment programs Improved academics Personal independence and responsibility PACE Vocational evaluation Vocational training Medical therapy Placement/closures Drivers Education PACE Too often a dumping ground Finished product i.e. evaluation, placement ready, work adjustment, restoration Put people to work Increase academic skills Vocational training Improved physical and mental functioning Employment IL Job placement Cost effective for Field Comprehensive evaluation Comprehensive services Employment outcomes
6. How can the Center and its services/outcomes become more marketable? And to whom does this marketing need to occur?
All consumers listed Other agencies/schools, private rehabilitation Other disability groups Medical services Assistive technology Do market survey Putting PWD’s to work Placement as a product Comprehensive services Independent living Supported employment Use our clients for marketing Word-of-mouth Produce high quality outcomes Increased involvement of center in community life PACE Inpatient rehabilitation facilities To general population/community Guidance counselors/career day To primary customers Use media More clearly identify what Center does and does not do Target high schools about Center services Target social service programs Help Field by better working with referral sources and Field counselors Invite Field staff to Center Graduate more persons who are job ready Redirect consumers who don’t belong here - refer to alternative services Give solid attention to individualized evaluation Public awareness effort Market analysis Communicate with outside world Field has to take a more active role in promoting the Center OR like Center and Field person to market together PR person who reports directly to Center director Market to consumer choice Market to Field counselors Field counselors need to market the Center Increase opportunities for interaction between Center and Field staff Contact medical community Identify our consumers and tailor marketing to said groups General public needs to know about us Market to local community Use outpatient services as a marketing tool Use consumer success stories Market to vendors and use them as a marketing medium Sponsor activities for community to be involved Center name should be associated with everything that has to do with disability Staff education to staff understands the total person and how it all fits together Teach staff how to market - how to answer questions Make Center telephone number visible Regional marketing teams Emphasize comprehensive services Market to Field counselor through interaction and education Market to special education programs Use new media. Talk about graduations and other success stories Hold open house Tell folks what we do Hire PR person plus train staff on how to answer questions about the Center and otherwise market it.
7. How does the Center fit into the overall mission of the Department?
The Center can provide unique services that cannot be/are not offered elsewhere Center can respond to changing needs Focus on employment outcomes Focused attention and follow-up to Center clients back in the community Provide assessment and multi-disciplinary services Serve more significantly disabled but not so severe that become nursing home On referrals and evaluations need realistic decision to follow Training to become work ready Part of process Evaluation to help explore job options Training for self help/IL skills See out services and know how to use them Assistive technology and job modification Work adjustment readies people to work PACE program GED and external diploma program Individualized programming We see consumers for an extended time so we have more information Comprehensive services Provide comprehensive services to achieve employment and/or quality of life skills
8. What is your vision for the Center?
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